Art Mina Shop Policies
We accept payment via Credit card and PayPal payment.
Payment is required immediately after purchasing an item.
As required by Law, all sales to California residents must be charged sales tax.
We hope your buying experience to be great!
If you want better pictures or more information regarding the product before you commit to the sale, we will be happy to provide it. All merchandise offered is new and inspected for quality before shipping. All items come from a smoke-free home.
If an item does not meet your expectations, please contact us before leaving feedback. I’m sure we will be able to work out a solution to make you happy.
If you want to return or exchange your order, please contact us within five days from the day you receive your order so we can make arrangements with you. Unfortunately, If more than five days pass from the day you receive your order a return or exchange is no longer available. No returns will be accepted, and no refunds given unless contacted via email and arrangements are made before the order is shipped back to us.
►CANCELED before SHIPMENT: If an order is paid for but canceled before shipment, a 20% processing fee will be incurred. The 20% will be deducted from the total amount paid.
If your item arrives damaged, please contact me immediately so I can send you a replacement. I require a photo of the item and packaging so I can use that to submit a claim to the USPS.
No refunds - a replacement will be sent if arrives damaged.
►LOST SHIPMENTS: since all U.S. Domestic orders ship with a tracking # you are responsible for calling/notifying the USPS if your order is lost/delayed... You receive a tracking # once your orders ships. This number that USPS needs to track/locate your order. If the USPS does state the package is lost and cannot be found I will need the claim # before I re-ship the item.
Refunds are not offered for shipping errors that are beyond my control. However, we will try to do our best for help you find your package
►CANCELING AN ORDER:
If you are looking to return your order for any reason other than a flaw in your product, a 20% restocking fee will be withheld from the refund. The refund process will start after the item returned.
If you have a problem with an item or your transaction, please contact me. Contact us
Colors may vary slightly on your computer screen.
U.S. and International Copyright laws fully protect the artwork.
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